Mapeamento de processos em uma indústria do ramo ervateiro

Abstract

The current economic environment is characterized by constant changes generated by the large mix of products and services available, in addition to competitiveness between companies. To remain in the spotlight, organizations need to reduce their costs and avoid unnecessary bottlenecks, in order to improve the production flow and consequently generate profit. The present study has as its central theme the mapping of existing processes in a herb industry located in the northwest region of the state of Rio Grande do Sul and aims to describe it through a flowchart and detail it using the SIPOC tool. As for the methodology, it is a descriptive and exploratory research, in a documental, bibliographical, case study and survey form. Data collection was carried out mainly through unstructured interviews with fiscal partners, observation of the work environment, in addition to being bibliographical and documentary based on company data, made available by the same. Theoretical references such as processes, process mapping, flowchart, SIPOC and BPMN. As a result, we obtained the mapping of the production flow, elaboration of the flowchart through the bizagi tool, detailing by SIPOC and then suggestion for improvements. Among the improvements mentioned, there is the change in the order of receipt, insertion of sensory analysis and pre-loading of ratw material. With that, the expected effect would be the more exact weight of the raw material found in the industry, a proof of the quality and of the components existing in the yerba mate packages and, finally, an agility in the loading process during the Dispatch act. At the end, there are suggestions for improvements for future work.