Marketing digital em clínicas estéticas: a utilização de redes sociais para prospectar e fidelizar clientes

Abstract

The use of social networks as a channel to carry out digital marketing in companies has been the source of several studies, leading to research to deepen the theme and understand how it can help managers, since social networks have become part of the routine of people. This work aims to understand digital marketing in aesthetic clinics in Santo Augusto through the use of social networks to prospect and retain customers, based on bibliographical references and field research, carried out with managers of aesthetic clinics and their customers. We sought the opinion of several authors on the subject, leading to the analysis of published studies and books, in order to contribute to the study and collaborate with research, aiming to understand its use and contribute to it.